Privacy Policy

1. Data controller

The controller responsible for data processing on this website is PAN21.com International LLC, 7533 South Center View CT, STE R, West Jordan, UT 84084, USA, represented by Harald Linhart. Email: dsgvo@pan21.com, phone: +49 30 5684450-0.

2. Hosting

This website is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA. When you visit the website, Vercel processes technically necessary data such as your IP address, date and time, the page requested, the referrer and browser information (server log files) in order to deliver the website and protect it against abuse. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in secure and stable operation). A data processing agreement is in place with Vercel; data transfers to the USA are based on the EU Standard Contractual Clauses.

3. Cookies

This website does not set any cookies for analytics or advertising purposes.

4. Visitor counting with PAN21counter

We use our own visitor counter PAN21counter (pan21counter.de) to count page views. It does not set cookies and does not create user profiles. When a page is called up, a shortened hash value that changes daily is generated from the IP address to avoid counting the same visitor several times on the same day; the IP address itself is not stored. Individual page views are deleted after three days; after that, only aggregated daily totals remain. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in simple reach measurement).

5. Advertising banners

Advertising banners are delivered via our own ad server ads.pan21.com. The IP address is processed for technical reasons in order to deliver the banner; no user profiles are created. The legal basis is Art. 6(1)(f) GDPR.

6. Contact form, wire transfer requests and email

If you write to us via the contact form, submit a wire transfer request or send us an email, we process the details you provide (e.g. name, email address, message, amount) in order to handle your request. The legal basis is Art. 6(1)(b) GDPR where your request relates to a contract, otherwise Art. 6(1)(f) GDPR. The data will be deleted once it is no longer required and no statutory retention obligations apply. Emails are sent via Resend (Resend Inc., USA) on the basis of a data processing agreement and the EU Standard Contractual Clauses.

7. Payments

Card payments are processed by Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland). The data required for the payment is transmitted to Stripe. The legal basis is Art. 6(1)(b) GDPR.

To credit purchased SwissyCash to your member account, the Noble account email address you provide, the amount and a payment reference are transmitted to Noble Limited, which manages the member accounts. The legal basis is Art. 6(1)(b) GDPR.

8. Newsletter

We use beehiiv (Beehiiv Inc., USA) for our newsletter. If you subscribe, your email address and sign-up data are stored with beehiiv. The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time via the unsubscribe link.

9. AI chat / voice call

The AI chat or voice call is only loaded when you actively start it. Your input or voice is then transmitted to the provider in order to conduct the conversation. The legal basis is Art. 6(1)(b) or (f) GDPR.

10. Fonts

The fonts used on this website are loaded locally from our server. No connection is made to servers of Google or other font providers.

11. Embedded content

Product images are loaded from shop.pan21.com, and partner banners from the respective partner websites (ffa-links.de, swiss-quality.de, german-quality.net). When this content is loaded, your IP address is transmitted to the respective server for technical reasons.

12. Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and the right to object to processing based on Art. 6(1)(f) GDPR (Art. 21). You may withdraw any consent you have given at any time with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority. Please send any requests to dsgvo@pan21.com.

Status: October 2026